Yuni Satia Rahayu, Dr.,S.S.,M.Hum and Sri Utami, Dra.,M.Si (2018) Kebijakan dan Tata kelola Pemerintah Kabupaten/Kota dan Desa menuju Kemandirian. Lintang Pustaka Utama, Sleman. ISBN 978-602-1546-84-0

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Abstract

In line with the demands of citizens to improve the quality of public services, the transformation of the bureaucracy into a necessity. One way transformation of the bureaucracy in the public service is the application of information and communications technology (ICT) in the public service. Information Communication Technology innitiative and application in local government should transform local government bureaucracy in public service. In Bantul, however, ICT innitiative and application has not successfully transformed local government bureaucracy in public service. This study will assessed on the impact of ICT innitiative and application on the bureaucracy transformation in public service. The mix research method is choosen in order to answer and analysis the phenomena in depht. The research found that the influence of the ICT’s innitiative on the bureaucracy transformation in the Bantul District is only 18 %. The low effect of the implementation of the system of ICT in those cities is affected by strong patronage culture, the hierarchical organizational structure and centralized regulation on local government structure, low capacity e-leadership of middle range leader, and no delegation from top leader to middle management. Keywords : Public service, bureaucracy, transformation, culture, ICT.

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